Frequently Asked Questions
Everything you need to know about shopping with Bright Education Australia
What are your standard shipping times within Australia?
We offer standard shipping across Australia which typically takes 3-7 business days. Express shipping options are available at checkout for delivery within 1-2 business days to most metropolitan areas.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned unless faulty.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary slightly between different collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and Zip Pay.
Do you offer international shipping?
Currently, Bright Education Australia ships exclusively within Australia and to New Zealand. We are looking to expand our international shipping destinations in the near future.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.